Lecturer, Women's University in Africa
Faced with cyber-crime, the Zimbabwean commercial banks risk losing business through low adoption of e-banking services. The study explored the impact of cybercrime on e-banking services adoption in the Zimbabwean commercial banking sector. It was restricted to six Zimbabwean commercial banks. We employed a phenomenological philosophy and pragmatic research methods to gather data. Qualitative research information was gathered through the use of in-depth interviews and key informants. 120 respondents from the banking sector and 100 banking customers were purposively selected. The study revealed that hacking, ransomware and identity theft are the top three cybercrimes threatening adoption of e-banking services in Zimbabwean commercial banks according to their rate of occurrence. The results revealed that training of bank employees and customers, adequate regulations and investment in IT security intelligent systems are the top measures necessary to help fight cybercrime in Zimbabwean commercial banks. We recommended that private and public firms need to coordinate and fight cybercrime in Zimbabwe.
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