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Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy

Research paper by Soo Kyung Kim, Dong-Il Jung, Jung Seung Lee

Indexed on: 15 Nov '12Published on: 15 Nov '12Published in: Service Business



Abstract

Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees’ deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed.