Nursing Student Coaches for Emergency Department Super Utilizers.

Research paper by Della D Anderson, Enedina E Patch, Brooke B Oxandale, Amy A Kincade, Angie A Gamber, Ruth R Ohm

Indexed on: 25 Jan '17Published on: 25 Jan '17Published in: The Journal of nursing education


The Super Utilizer Project is a collaboration between an integrated health care organization and a baccalaureate school of nursing. The goal is to help the super utilizers access appropriate health care resources through the use of a student coach model.The student coaches provide clients with disease prevention and health promotion education and assistance specific to the clients' unique health care needs. The tenets of the theoretical frameworks of servant leadership, caring theory, and transtheoretical model of behavior change are applied throughout this project.First-year outcomes for the project were encouraging, with the total number of visits for 23 super utilizers to the emergency department decreasing from 710 annually to a projected 510 annually, and second-semester visits for 20 clients decreased from 634 to a projected 462.The students experience complex client care and collaboration with an interdisciplinary team reducing nonemergent emergency department super utilizer visits. [J Nurs Educ. 2017;56(1):27-30.].