Dimensions of role conflict and relationships with individual outcomes.

Research paper by N C NC Batlis

Indexed on: 01 Aug '80Published on: 01 Aug '80Published in: Perceptual and motor skills


The present study examined the differential impact of types of role conflict upon job satisfaction, job-related anxiety, and propensity to leave the organization. 111 supermarket department managers responded to a mailed questionnaire containing role-conflict items and outcome measures. Factor analysis of the 8-item conflict scale resulted in three role-conflict dimensions: intersender, intrasender, and person-role. Stepwise regression analysis of each outcome variable on the three conflict subscales showed that the order in which conflict subscales entered the equation was different when different outcomes were the criterion. Use of subscales rather than a general conflict measure yields more information as to the nature and results of role stress.